Privacy Policy

Sandwich Chefs Australia Privacy Policy

We respect and support your rights to privacy protection under the Australian Privacy Principles contained in the Privacy Act 1988. This Privacy Policy defines how your personal information is collected, used, and shared when you visit or make a purchase from us online or offline, including through our website and mobile application. In this Privacy Policy, “we,” “us,” or “our” refers to SCRM Pty Ltd (ABN 49 606 986 985), the franchisor of the Sandwich Chefs brand.

By using this website, you consent to the processing of data about you for the purposes set out below.


Personal information we collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, the sites or search terms that referred you to the website, and information about how you interact with the website. Such information is collected for statistical purposes and assists us in maintaining the quality and convenience of our website for our users.

When accessing our website, certain information submitted by you may be retained by us. In addition, some of your contact details may be stored in an online database. The nature of personal information collected and stored by Sandwich Chefs is dependent on the types of services utilized and the personal information provided by you.

Personal information that you provide may include (but is not limited to) your name, contact details, financial information, and other personal information when seeking to apply as a franchisee (which may be provided directly to us or to any of our third-party suppliers). Personal information may be given by you in various circumstances, including (but not limited to) circumstances where you request information from Sandwich Chefs or when you make contact with Sandwich Chefs. Furthermore, if you are an existing franchisee, we will be able to view your personal information through our software application and hardware utilized by you as part of your operation of the franchise.


How do we use your personal information?

Upon providing us with information, we may use this information to contact you via email, phone, SMS, or social media in order to provide you with promotional offers and our newsletter. This information will be provided to you by Sandwich Chefs upon your request. The information is requested by you when you opt-in by checking the appropriate box or by implying your consent to receive the information based on the method or type of request made by you.

We may use your personal information, such as your IP address or social media information, to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.

If you no longer wish to receive our newsletter and promotional offers, you may “opt-out” of receiving them by following the instructions included in each newsletter or communication or by contacting us.

You may request to update, delete, or access your personal information by contacting our privacy officer. You may be required to verify your identity, or we may require you to provide us with additional information about your request. In certain circumstances where permitted by law, we may refuse your request. If we refuse a request, we will provide you with our reasons for doing so.

Please note that if you request the deletion of your personal information, we may not be obliged or able to delete it, especially in circumstances where your file holds personal information about other customers/clients of Sandwich Chefs.


Sharing your personal information

We may disclose personal information to:

  • Our employees, franchisees, contractors and/or related entities
  • Our existing or potential business partners
  • Sponsors, partners or promoters of any competition we run that you enter.
  • Third party service providers for the purpose of enabling them to provide their services effectively, including but not limited to, web-hosting and server providers, marketing or advertisement providers and professional advisors.
  • We provide non-personal information to interested third parties for the purpose of understanding usage patterns for certain content, services, advertisements, promotions, and/or functionality of the website.

We will not disclose any personal information to third parties residing outside of Australia unless required for competitions or marketing purposes. You acknowledge that we are not required to ensure that these third parties comply with Australian Privacy Laws.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.


Order information we collect.

When you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, email address, social media identifiers, and payment information (such as credit card number, expiration dates, and other banking details necessary to complete the transaction). This information is used for billing purposes, and if we have trouble processing your order, we will use this information to contact you.

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.



The security of your personal information is important to us. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with personal information to provide products or services to you or to perform their jobs.



We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.


Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at